![]() ![]() Since Threema is not as widely used as, e.g. This makes it the ideal choice for all types of business communication, in particular, recruiting, customer support, and internal customer service. Together with Userlike, Threema can be used for customer communication. WhatsApp Business API – All You Need to Know The idea is that businesses connect the API to their own business solutions, such as Userlike. Unlike the Business App, it has no frontend interface to communicate with customers. This API was built for medium to large-sized businesses. A big downside is that it doesn't allow for multiple users (= a service team). It also includes a few basic support features, such as quick replies, away messages, and contact labeling. It allows you to set up a business profile and create a catalog with your products and services. This app was built with a small business owner in mind. There are two entries into customer support: (1) through the WhatsApp Business App, and (2) through the WhatsApp Business API. WhatsApp also tries to uphold this perception, which is one reason why it's harder for businesses to partner with them. These are available for multiple scenarios, such as an away message, an instant reply, or a custom message to answer defined frequent questions. Set up responses to automatically trigger after customer messages. Set a greeting message that people see before they send you a message.Īdd a simple Facebook chat box to your website. When responding to a message, the business owner can then choose whether they’re answering as themselves or the business. This a mobile tool to help you manage your business communication directly from your Messenger app. You can assign team members to be able to answer messages. It offers some basic service features, like labels, notes and status tagging. This is the interface for interacting with your customers. Customers see your post or ad, click through to your Facebook page, and can send their questions to you there directly.įacebook offers a number of built-in service options. Let’s go over the nine most interesting messaging apps that lend themselves to customer service.Įspecially if you're spending marketing dollars over Facebook, complementing it with customer service seems like a good idea. Messaging apps have been popping up like mushrooms over the past few years, making it difficult to choose.īesides a handful of heavy hitters, there's a wide range of niche players that rule in specific geographical areas, use cases, and/or age groups. Unlike email and phone, for example, messaging support is fully in line with their day-to-day habits.Īs a business then, you're left to decide on which messenger to support. Together with the conversational nature of messaging, this makes them highly promising channels for customer support.Ĭustomers can just send their question and get a notification when the answer is there. In 2010, the conservative kingdom and neighbouring United Arab Emirates threatened to ban BlackBerry instant messaging and demanded that it instal local servers allowing the service to be censored.īlackBerry instant messaging services remain uninterrupted, but it is not clear how far the Canadian smartphone manufacturer went to comply.The convenience of mobile messaging makes it ideal for customer service.Īre sent out every minute. The commission warned of "suitable measures" if providers of messenger apps-WhatsApp, Skype and Viber-failed to comply with its rules.īoth WhatsApp and Skype remain operational in Saudi Arabia. In March, service providers were told to work with the developers of such applications to "quickly meet the regulatory conditions". "The CITC has not lifted the ban as the company has not complied with the requirements of the commission."Īuthorities had asked telecommunications providers to provide a mechanism that would allow censorship, industry sources said when the ban was first imposed. "There may be some illegal way of providing the application by the Viber company to get round the ban, but the commission is dealing with that," said CITC spokesman Sultan al-Malek. "The service is back with no problems," said Khaled Mohammed, also after installing a Viber update.īut the Communications and Information Technology Commission said the ban remains in place. "I received an update from the Apple Store, so I updated the application and it worked," said iPhone user Haifa Salim. The absolute monarchy, which imposes strict Internet censorship, banned the service in June after Viber failed to comply with unspecified regulations.
0 Comments
Leave a Reply. |